FAQs

FAQs

1. How does the product delivery process work?

   • We work with an efficient delivery method, in partnership with our partner logistics company. As soon as you place an order, we forward it to our logistics company, which will take care of shipping directly to your address.

2. How long does it take to receive my order?

   • Typically, orders are delivered within 2-5 business days after order confirmation.

3. Can I track my order?

   • Yes, we will provide you with a tracking number as soon as your order is shipped. This will allow you to track delivery status in real time.

4. What should I do if my order does not arrive within the expected time frame?

   • If your order is late, please contact us immediately. We will do our best to investigate the situation and resolve any issues as quickly as possible.

5. What if I'm not satisfied with my order?

   • Your satisfaction is our priority. If for any reason you are unhappy with your order, please contact us and we will do our best to resolve any issue or offer you a refund, in accordance with our returns policy.

6. Do the products come with a warranty?

   • Yes, many of the products we offer come with a manufacturer's warranty. Details on specific warranties can be found on each product page.

7. Do you offer free delivery?

   • Yes, in many cases we offer free shipping on orders over a certain amount. Be sure to check our Shipping Policies page for more information.

8. How can I contact customer service?

   • We are always available to help you. You can contact us via the contact form on our website or by sending an email to info@eledur.com . Our customer support team will answer your questions as soon as possible.