Returns and exchanges policy

Return and Exchange Policy

We want you to be completely satisfied with your purchases from Eledur. If you are not completely satisfied with your product, you may return it within 30 days of receipt for a refund or exchange, subject to the following conditions:

1. Return Conditions :

   • Returned products must be in perfect condition, in their original packaging and without any trace of use.
   • Items must be returned within 30 days of receipt.
   • Personalized or specially ordered products cannot be returned unless defective.

2. Return Procedure :

   • Please contact our customer service at the email address info@eledur.com to initiate the returns process.

   • Indicate your order number and reason for return in your email.

   • Once approved, carefully package the items to be returned and send them to the following address:

     Eledur 9 Bis Boulevard Jean Jaures 92100 Boulogne-Billancourt France

3. Refunds and Exchanges :

   • Refunds will be issued within 14 days of receipt of returned items.
   • Exchanges are subject to stock availability. If the product requested in exchange is not available, a refund will be issued.
   • Return costs are the responsibility of the customer, except in the event of a defective product or an error on our part.

For any additional questions regarding our returns and exchanges policy, do not hesitate to contact us at info@eledur.com . We will endeavor to respond to your requests as quickly as possible.

We thank you for your trust and understanding.

Sincerely,

The Eledur team